Privacy Policy

Who we are

Data Controller: Bullion Outlet Limited
Address: 85 Wilmslow Rd, Rusholme, Manchester, M14 5SU
Contact: [email protected]

What personal data we collect

• Name, email address, postal address, telephone number (orders and enquiries)
• Payment card details processed via Stripe — we do not store card numbers
• IP address and browser data (security and analytics)
• Gold valuation data when you sell gold to us
• Identity documents (passport/driving licence) where required by AML regulations

How we use your data

• Fulfilling and delivering your orders
• Responding to enquiries via our contact form
• Sending order confirmations and shipping updates
• Marketing emails (only with your explicit opt-in consent)
• HMRC reporting obligations for bullion transactions
• Anti-Money Laundering (AML) compliance checks where required

Lawful basis for processing

• Contractual necessity: fulfilling orders you place with us
• Legitimate interests: fraud prevention, security, business administration
• Consent: marketing communications (you can withdraw at any time)
• Legal obligation: HMRC reporting, AML/KYC requirements

How long we keep your data

• Order records: 7 years (HMRC statutory requirement)
• Enquiry data: 12 months after last contact
• Marketing data: until you unsubscribe
• AML/KYC documents: 5 years after the business relationship ends

Who we share your data with

• Delivery partners (e.g., Royal Mail, DPD) — address and order details only
• Payment processors (Stripe) — for transaction processing
• Google Analytics — anonymised usage data
• HMRC — where legally required
• We never sell your personal data to third parties

Your rights under UK GDPR

• Right to access: request a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion (subject to legal retention requirements)
• Right to object: to marketing or legitimate-interest processing
• Right to data portability: receive your data in a portable format
• Right to complain: contact the ICO at ico.org.uk or 0303 123 1113

Cookies

• Essential cookies: session management, shopping cart, login
• Analytics cookies: Google Analytics (we use IP anonymisation)

Changes to this policy

Last Updated: May, 2026
We will notify you of material changes by email or a prominent notice on the website.

Contact us

To exercise your rights or ask questions about this policy:
Email: [email protected]
Post: Bullion Outlet, 85 Wilmslow Rd, Rusholme, Manchester, M14 5SU