Terms & Conditions

Bullion Outlet Last updated: May 2026

1. About Us

1.1 This website, bullionoutlet.co.uk (the “Website”), is operated by Bullion Outlet (“we”, “us”, “our”), a precious metals and jewellery retailer based in Manchester, United Kingdom.

1.2 Our registered business address is: 85 Wilmslow Road, Rusholme, Manchester, M14 5SU, United Kingdom.

1.3 You can contact us by:

Telephone: 0161 224 0589
Email: [email protected]
Post: 85 Wilmslow Road, Rusholme, Manchester, M14 5SU, UK

2. Acceptance of Terms

2.1 By accessing or using our Website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions (“Terms”) in full. If you do not agree with any part of these Terms, you must not use our Website or place an order.

2.2 These Terms apply to all visitors, users, and customers. We reserve the right to update or amend these Terms at any time without prior notice. The version displayed on our Website at the time of your order will govern that transaction.

2.3 These Terms should be read alongside our Privacy Policy, which governs how we handle your personal data.

3. Definitions

In these Terms, the following definitions apply:

“Customer” / “you” / “your” means the individual or entity placing an order through our Website.
“Products” means all gold bars, gold coins, silver bullion, diamond jewellery, gold jewellery, silver jewellery, and any other items listed for sale on our Website.
“Investment Gold” means gold products that qualify as investment gold under UK VAT legislation (HMRC VAT Notice 701/21), including gold bars and gold coins of specific purity thresholds.
“Order” means a purchase request submitted by you through our Website.
“Contract” means the legally binding agreement between you and Bullion Outlet formed upon our acceptance of your Order.
“Live Market Price” means the prevailing spot price of gold, silver, or other precious metals at the time an order is placed or confirmed.

4. Products and Descriptions

4.1 We make every effort to ensure that product descriptions, images, weights, purities, and specifications listed on our Website are accurate and up to date. However, slight variations in appearance may occur due to photography, screen settings, or natural characteristics of precious metals and gemstones.

4.2 All weights and purities stated for bullion products are provided by the manufacturer and are accurate to industry standards. We do not accept liability for minor discrepancies that fall within internationally accepted tolerance levels.

4.3 We reserve the right to withdraw, amend, or update any product listing at any time without prior notice.

4.4 Images of products are for illustrative purposes only. Coin years, finishes, and packaging may vary from those depicted.

5. Pricing

5.1 All prices are displayed in Pounds Sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated.

5.2 Investment Gold VAT Exemption: Under UK legislation, qualifying investment gold products (gold bars and coins meeting HMRC purity thresholds) are exempt from Value Added Tax (VAT). This exemption is applied automatically at checkout where applicable.

5.3 Silver and Other Products: Silver bullion and jewellery are subject to standard UK VAT at the prevailing rate, which is included in the displayed price.

5.4 Live Pricing: Prices for bullion products (gold bars, gold coins, silver bars) are linked to live precious metal market rates and may change at any time without notice. The price you pay will be the price confirmed at the time your Order is accepted and payment is processed.

5.5 We reserve the right to correct any pricing errors on our Website. If an Order is placed at an incorrect price due to a typographical or technical error, we will notify you and give you the option to proceed at the correct price or cancel your Order with a full refund.

5.6 Delivery charges, where applicable, are displayed separately at checkout and are not included in the product price unless otherwise stated.

6. Ordering

6.1 By placing an Order on our Website, you are making an offer to purchase the selected Products subject to these Terms.

6.2 After placing an Order, you will receive an automated Order Confirmation email. This email is an acknowledgement that we have received your Order — it does not constitute our acceptance or form a binding Contract.

6.3 A legally binding Contract is formed only when we send you a separate Dispatch Confirmation email confirming that your Order has been processed and your Products have been dispatched.

6.4 We reserve the right to decline or cancel any Order at our discretion, including but not limited to situations where:

A product is out of stock or no longer available
A pricing error has occurred
We are unable to verify your identity or payment details
An Order appears to be fraudulent or in breach of these Terms

6.5 If we cancel your Order, we will notify you promptly and issue a full refund within 5 business days.

7. Payment

7.1 Payment is required in full at the time of placing your Order. We accept the payment methods displayed at checkout.

7.2 All transactions are processed securely. We do not store your full payment card details on our servers.

7.3 By submitting payment, you confirm that you are the authorised cardholder or account holder and that the payment details provided are correct.

7.4 In the event of a failed or disputed payment, your Order will not be processed. We reserve the right to cancel any Order where payment cannot be successfully verified.

7.5 For large orders, we may require additional identity verification before processing. We will contact you by email if this applies to your Order.

8. Delivery

8.1 We deliver to addresses within the United Kingdom. For international delivery enquiries, please contact us directly before placing an Order.

8.2 Estimated delivery times are provided for guidance only and are not guaranteed. We shall not be liable for delays caused by circumstances beyond our control, including postal strikes, courier delays, extreme weather, or other force majeure events.

8.3 All bullion orders are dispatched via a fully insured, tracked and signed-for courier service to protect the value of your purchase.

8.4 Delivery charges and estimated timeframes are displayed at checkout prior to payment.

8.5 Risk in the Products passes to you upon delivery. You are responsible for inspecting the package upon receipt. Any visible damage to packaging must be noted with the courier and reported to us within 24 hours of delivery.

8.6 If your delivery fails or is returned to us undelivered, we will contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery attempts.

8.7 Title (legal ownership) in the Products passes to you only upon receipt of full cleared payment.

9. Returns, Cancellations & Right of Withdrawal

9.1 Cancellation Before Dispatch: You may request cancellation of your Order before it has been dispatched by contacting us immediately at [email protected] or calling 0161 224 0589. We will endeavour to action cancellation requests promptly, but we cannot guarantee cancellation once an Order has been processed for dispatch.

9.2 Investment Bullion Products — Important Notice: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right of withdrawal does not apply to goods whose price is dependent on fluctuations in the financial markets which cannot be controlled by the trader. As bullion products (gold bars, gold coins, silver bars, and similar precious metal products) are priced according to live market rates, these products are exempt from the standard right of withdrawal.

9.3 Jewellery and Non-Bullion Products: For jewellery and non-bullion items, you have the right to cancel your Order within 14 calendar days of receiving your goods without giving a reason. To exercise this right, notify us in writing within 14 days. You must return the items unused, in their original packaging and condition, at your own cost. We will issue a full refund (excluding original delivery charges) within 14 days of receiving the returned item.

9.4 Faulty or Damaged Goods: If you receive an item that is faulty, damaged, or not as described, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return postage costs, in accordance with your statutory rights under the Consumer Rights Act 2015.

9.5 Custom and Bespoke Items: Bespoke or custom-designed jewellery items cannot be returned or exchanged unless they are faulty or not as described.

9.6 To initiate a return, please email [email protected] with your order number, a description of the issue, and photographs where relevant.

10. Gold Buying Service

10.1 Bullion Outlet operates a gold buying service, purchasing scrap gold, unwanted gold jewellery, coins, and bullion from customers at live market rates.

10.2 Rates quoted on our Website are indicative and based on live market prices. Final valuations are confirmed upon physical inspection of the items.

10.3 We reserve the right to decline to purchase any item at our sole discretion.

10.4 Payment for items sold to us will be made by bank transfer within an agreed timeframe confirmed at the time of sale.

10.5 By selling items to us, you confirm that you are the legal owner of the items and that they are free from any charge, lien, or third-party claim.

10.6 We comply with all applicable UK legislation regarding the purchase of precious metals and jewellery, including requirements of the Scrap Metal Dealers Act 2013.

11. Intellectual Property

11.1 All content on this Website, including but not limited to text, images, logos, graphics, product descriptions, and design, is owned by or licensed to Bullion Outlet and is protected by UK and international copyright and intellectual property laws.

11.2 You may not reproduce, distribute, republish, or otherwise use any content from this Website for commercial purposes without our express written permission.

12. Limitation of Liability

12.1 To the fullest extent permitted by law, Bullion Outlet shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our Website or Products, including but not limited to loss of profit, loss of data, or loss of investment value.

12.2 Our total liability to you for any claim arising in connection with your Order shall not exceed the total amount paid by you for the Products in question.

12.3 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

12.4 We do not provide investment advice. The purchase of precious metals carries inherent financial risk, and the value of your investment may go down as well as up. Nothing on our Website constitutes financial advice, and you should seek independent financial guidance before making investment decisions.

13. Privacy and Data Protection

13.1 We are committed to protecting your personal data. Please refer to our Privacy Policy for full details of how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13.2 By placing an Order, you agree to the collection and processing of your personal data as described in our Privacy Policy.

14. Anti-Money Laundering

14.1 As a precious metals dealer, Bullion Outlet complies with applicable UK Anti-Money Laundering (AML) regulations. We reserve the right to request proof of identity and source of funds for transactions over applicable thresholds or where we deem it necessary.

14.2 Failure to provide satisfactory identification when requested may result in us declining to complete a transaction.

15. Complaints

15.1 We take customer satisfaction seriously. If you have a complaint, please contact us in the first instance by:

Email: [email protected]
Telephone: 0161 224 0589
Post: 85 Wilmslow Road, Rusholme, Manchester, M14 5SU, UK

15.2 We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

15.3 If you are not satisfied with our resolution, you may be entitled to refer your complaint to an alternative dispute resolution (ADR) scheme. Further details will be provided upon request.

16. Governing Law

16.1 These Terms and any Contract formed between you and Bullion Outlet shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights you may have under the law of your country of residence.

17. General

17.1 Entire Agreement: These Terms, together with our Privacy Policy and any other policies published on our Website, constitute the entire agreement between you and Bullion Outlet regarding your use of the Website and purchase of Products.

17.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver: Our failure to enforce any right under these Terms shall not constitute a waiver of that right.

17.4 Third Parties: These Terms do not confer any rights on any third party.

17.5 Force Majeure: We shall not be in breach of these Terms or liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including acts of God, pandemics, government actions, postal strikes, or telecommunications failure.

If you have any questions about these Terms & Conditions, please contact us at [email protected] or call 0161 224 0589.